Do you want your customers to see your value or see you as a commodity?

As a datacenter, your business model may be limited to space and power.  Perhaps you also provide bandwidth directly or deliver a blend from your own pool of providers.  Historically, many datacenters have chosen to stay out of the affairs of their customers, but as more businesses appear online, the involvement of the datacenter in the activities of their customers has also increased.  For many of these businesses, you are their only connection to a higher standard of technology management.  Shouldn’t you be prepared to help?